LOCAL GOVERNMENT UNIT OF TAGO, SURIGAO DEL SUR

CITIZEN’S CHARTER

2022 (1ST Edition)

FOREWORD

The continuing efforts of the government to make public services efficient and readily available and accessible to its clientele and the initiative to eliminate red tape and prevent corruption practices in the bureaucracy, has driven the National Government to enact policy through RA No. 9485 otherwise known as “Anti-Red Tape Act of 2007”.  Moreover, amendment was further made under RA 11032 otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018” and its Implementing Rules and Regulations to expand more its coverage, streamline its processes and procedures and covers all government offices rendering either external and/or internal or both services.

The Anti-Red Tape Authority, being the lead Agency in the implementation of this law, has directed all government agencies including the Local Government Units (LGUs) to come up with their own external and internal service delivery standards also known as Citizen’s Charter.  As mandated, the Citizen’s Charter shall be compliant with the newly prescribed template in order to provide more comprehensive and detailed processes, fees, turn-around time and the personnel/office involve in the agency’s efficient and effective delivery of public services.  Furthermore, aside from the required transparency compliance, which includes forms to comply with, mandated also, is the streamlining of processes and procedures to ease the doing of business processes.

The role of the Local Government Unit is very important in this endeavor. LGUs are the forefront of the government’s delivery of vital basic services.  Compliance to the mandates of this law is very critical in the achievement of national goals and objectives especially the socio-economic development in the countryside.

As such this LGU-Tago Citizen’s Charter, is being crafted and is composed of three (3) forms namely Citizen’s Charter Handbook, LGU-Tago website publication and billboards for this purpose.

  1. Mandates:

The mandates of the Municipal Government of Tago, Surigao del Sur, as a Local Government Unit, emanate from the provisions of  Republic Act No. 7160 otherwise known as “ The Local Government code of 1991”. Pursuant to the General Welfare provision of the Code, the LGU is mandated to ensure and support, among other things, the following:

  1. Preservation and enrichment of culture;
  2. Promotion of health and safety;
  3. Enhancement of the right of the people to a balanced ecology;
  4. Development of appropriate and self-reliant scientific and technological capabilities;
  5. Improvement of public moral;
  6. Enhancement of economic prosperity and social justice;
  7. Promotion of full employment among the residents;
  8. Maintenance of peace and order;
  9. Preservation of the comfort and convenience of the inhabitants.
  1. Vision:

Tago: An eco-sport tourism destination, supplier of aquamarine products and agri-processing center in Mindanao supported with adequate infrastructure facilities whose peace-God loving, empowered and productive citizenry lives in a secure, healthy and ecologically balanced environment, inspired by a decent and responsive leadership.

  1. Mission:

To pursue eco-sports tourism, Agri-aqua development and improve the quality of life of every Tagon-on while facilitating economic opportunities and prompt delivery of effective and efficient quality basic services.

  1. Pursuant to the above-mentioned mandates, the LGU – Tago advocates the following Core Values:

G – Good governance

O – Operative leadership

T – Transparency advocate

A – Accountability champion

G – Good hand

O – Optimistic culture

  • Service Pledge: 

We, the Municipal Officials and Employees of the Municipal Government of Tago, Surigao del Sur are committed to institutionalize the Ease of Doing Business and Efficient Government Service Delivery pursuant to Republic Act No. 11032 of 2018.

Pursuant to the mandates of the law, we particularly commit to:

  1. Advocate for the adoption of effective government practices for the efficient government service delivery and prevention of graft and corruption;
  2. Engage into capacitation efforts for the LGU offices to re-engineer its systems and procedures to lessen processing time and reduce regulatory burden for both business and non-business transacting clients;
  3. Implement simplified requirements that will reduce red-tape and expedite government actions to the clients for business and non-business related transaction;
  4. Attend to applicants or requesting parties who are within the LGU premises prior to the end of official working hours and during luch break;
  5. Establish an effective feedback mechanism inorder to facilitate complaints and take appropriate actions to further improve the LGU service delivery;
  6. We finally pledge to continue to soar high to be a MODEL of EXCELLENCE in public service.

So, help us God.